On Receipt of your Requirements

we will send you an email containing our suggestions on how best to meet your needs, in terms of garments (or other items) and designs.
The email will include price quotes and a proposed production date.

You then need to respond with confirmation of the order, or amendments to it, or a decision not to go ahead. We are happy to refine your requirements as much as you want.

Custom Design

Where Custom Design of a badge or logo is involved, there will be extra communications in which we send you electronic images of the design, or physical sewn-out samples, as you wish.

Dispatch & Invoicing

Once the order has been dispatched, we will send you an email invoice containing a PayPal payment button. Clicking on this button takes you to the secure PayPal website, where the details of the transaction are displayed, and you can pay.

A paper VAT invoice will be included with the dispatched goods. This is the default for business customers; on request for personal customers.

If you do not wish to pay electronically, you may pay by cheque. However, we would encourage you to use electronic payment, for speed, accuracy and convenience. If you have concerns about security, please visit PayPal’s Security Centre.

© 2004, 2005 Eel Fen Designs. All rights reserved.